Shipping Policy

This Shipping Policy applies to products sold to U.S. consumers through lumihousedecor.shop. By placing an order, you confirm that the delivery address is accurate and acknowledge the shipping information shown on the product, cart, and checkout pages.

1. Delivery area

We currently ship to valid street addresses in the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, or destinations outside the United States. If checkout does not accept an address, the address is not presently within our delivery area.

2. Shipping origin

Orders generally ship from LumiHouse’s operating and fulfillment location at 5101 E Philadelphia St, Ontario, CA 91761. If a particular product ships from another disclosed warehouse or fulfillment partner, we will identify that arrangement on the product page, order confirmation, or shipping notice.

3. Handling time

• In-stock products are normally processed within 1-3 business days after payment and any necessary order verification are completed.
• The daily order cutoff is 2:00 p.m. Pacific Time, Monday through Friday, excluding U.S. federal holidays. An in-stock order whose payment and required verification are complete before cutoff starts its handling-time count that business day. An order submitted or verified after 2:00 p.m. starts on the next business day. The cutoff determines the handling start date and does not guarantee same-day shipment.
• We process orders and tender packages to carriers only Monday through Friday, not on weekends or U.S. federal holidays. Weekend and holiday orders start on the next business day. A carrier may deliver on a weekend, but that is not a LumiHouse processing or ship-out day.
• Preorders, customized, special-order, oversized, or otherwise designated products follow the handling estimate clearly shown before purchase on the product page.
• Orders containing products with different lead times or multiple cartons may ship separately. Split shipments do not create a second standard shipping charge beyond the charge confirmed at checkout.

4. Transit and total estimated delivery time

Standard parcel transit normally takes 3-7 business days after carrier acceptance. The general total estimate for an in-stock standard order is therefore 4-10 business days after order placement. Remote destinations, severe weather, peak periods, carrier disruption, address verification, and oversized delivery may take longer. All dates are estimates, not absolute guarantees; a more specific estimate displayed on the product or checkout page controls.

5. Carriers and delivery methods

Depending on dimensions, weight, destination, and service availability, we may use UPS, FedEx, USPS, a regional carrier, or a freight service. Oversized items may require a delivery appointment, signature, or curbside delivery. When applicable, the checkout or shipping notice will explain the service. Unless clearly included before purchase, standard delivery does not include stairs, inside placement, unpacking, assembly, or installation.

6. Shipping charges and taxes

For standard delivery to the 48 contiguous United States and the District of Columbia, eligibility is based on merchandise subtotal after discounts and before tax and shipping: standard shipping is free when the merchandise subtotal is $18.99 or more; a $6.88 standard shipping charge applies when it is below $18.99. Gift cards, taxes, shipping, and other non-merchandise charges do not count toward the threshold. If a later return causes the original order to fall below the threshold, we do not retroactively charge the original standard shipping fee. We may offer additional free-shipping promotions from time to time; the promotion page or checkout will state its dates, products, area, or code, and the final shipping amount is always shown before order submission. If available, expedited, upgraded, freight, or special delivery is priced separately before purchase. Applicable sales tax is calculated at checkout. We will not add a new shipping charge after submission without your agreement, except for a customer-requested address change, reroute, redelivery, or service upgrade.

7. Address verification, changes, and cancellation

Before submitting an order, verify the recipient, street, unit number, city, state, and ZIP Code. To request a change or cancellation, contact [email protected] or +1 800 821-2358 as soon as possible. We will try to help, but changes cannot be guaranteed after processing or shipment begins. If a customer-provided incorrect or incomplete address causes a return, reroute, or redelivery, the carrier’s actual charge may be the customer’s responsibility to the extent permitted by law, and we will disclose it before any deduction.

8. Shipping confirmation and tracking

After shipment, we send the order email a shipping confirmation with available tracking. Tracking may take up to 48 hours to update. Multi-carton orders may have different tracking numbers and delivery dates.

9. Delays, backorders, and inability to ship

We state shipping or delivery estimates only when we have a reasonable basis for them. If we cannot ship within the time promised at purchase, we will notify you before that period expires or promptly after learning of the delay, provide a revised shipping date when reasonably available, and offer the choice to consent to the delay or cancel the unshipped item for a full refund. If we cannot perform and do not obtain your consent to a delay, we will cancel the unshipped portion and promptly refund the product price and associated shipping amount paid for that portion.

10. Signature, loss, and packages marked delivered

High-value or oversized orders may require a signature. If tracking shows delivered but the package is missing, first check porches, garages, property-management receiving areas, neighbors, and carrier notices, then contact us promptly—preferably within 3 calendar days of discovery. We will assist with a carrier inquiry and may ask for a statement or verification. This suggested reporting period does not reduce rights available under applicable law.

11. Transit damage, missing parts, or wrong item

Inspect cartons and products on arrival. For visible damage, missing parts, or a wrong item, keep the product and all packaging and contact us promptly—preferably within 7 calendar days after delivery—with the order number and photos of the label, carton, complete item, and affected area. For confirmed transit damage, fulfillment error, or defect present on arrival, we pay reasonable return shipping and, depending on stock and your choice, arrange replacement, exchange, or refund.

12. Refused and undeliverable shipments

If a shipment is returned because the customer refused delivery, did not complete a required appointment or signature, or supplied an incorrect address—and the issue was not damage, our error, or our legal responsibility—we may deduct the carrier’s actual documented return or redelivery charge from the refund to the extent permitted by law, after explaining the charge.

13. Contact

Shipping questions: LumiHouse, operated by Lumina Lighting Group LLC; [email protected]; +1 800 821-2358; 5101 E Philadelphia St, Ontario, CA 91761.